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At DIVINTOK, we prioritize the privacy and security of our website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information. By using our website, you agree to the terms and practices described in this policy.
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Information Collection: We may collect personal information, such as your name, email address, and contact details, when you voluntarily provide it to us through our website's contact forms or when subscribing to our newsletter. We also collect non-personal information automatically, such as your IP address and browsing behavior, through cookies and similar technologies.
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Use of Information: We use the collected information to respond to your inquiries, provide requested services, personalize your experience on our website, send newsletters and promotional communications (with your consent), analyze website usage trends, and improve our website's functionality and content.
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Information Sharing: We do not sell, trade, or rent your personal information to third parties without your consent. However, we may share your information with trusted service providers who assist us in operating our website, conducting business operations, or delivering services to you. We may also disclose your information if required by law or to protect our rights, safety, or property.
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Data Security: We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
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External Links: Our website may contain links to third-party websites or resources. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of such websites before providing any personal information.
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Children's Privacy: Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete it promptly.
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Changes to this Privacy Policy: We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on this page. We encourage you to review this Privacy Policy periodically.
If you have any questions or concerns about our Privacy Policy, please CONTACT US.
FAQ FOR SURFACE TRANSCEIVER (REGULAR UPDATES)
Battery Type:
No, the battery cannot be replaced. The Surface Transceiver features a sealed design with a built-in battery that must be charged using the provided charging cable.
ContConnection Quantity Recommendation:
Theoretically, there is no limit to the number of connections. However, to ensure orderly operation, it is recommended to connect no more than 5 Underwater Transceiver-Mini units simultaneously.
Compatibility：
Not compatible, so they cannot communicate with each other.
Clicking Too Fast or Too Slow:
The interval between each click to start or end recording should be about 500 milliseconds. Clicking too quickly or too slowly may not activate the recording function. For detailed instructions, please refer to the [Quick Start Video](link to video).
1. Equipment Issues:
If you are unable to establish a connection between the Surface Transceiver and the diver, it may indicate a device malfunction. Please return the entire product set for free repair if it is within the warranty period.
2. Environmental Interference:
If the call quality is inconsistent, ensure you avoid the adverse conditions mentioned in the manual. For example, issues may arise if the distance between the diver and the Surface Transceiver exceeds 30 meters or if there are obstacles like steep slopes, sunken ships, or tall aquatic plants in the signal path. Try improving these conditions and test again.
1. Timing for Releasing the PTT Button:
While in transmission mode, hold the PTT button until the entire message has been sent. Releasing the button prematurely may result in incomplete messages. If multiple people are speaking simultaneously and causing interference, please wait and repeat your message.
2. Signal Obstructions:
There may be obstructions in the underwater transmission path causing intermittent signals.
1. Maintain Proper Distance:
The recommended distance between the Surface Transceiver and your face is 30 centimeters. Before speaking, call out the diver's name to get their attention.
2. Increase Volume:
Surface personnel should try speaking louder.
Protection Rating:
The device has an IP54 rating, which protects against water splashes from any direction. Avoid dropping the Surface Transceiver into water. It is recommended to use the included anti-loss strap to reduce the risk of accidental drops.
Charging Time:
Approximately 2 hours. A steady green light indicates that charging is complete. Please use a 5V/1A adapter purchased from a reputable source.
Battery Life and Charging Advice:
With a full charge, the Surface Transceiver provides approximately 4 hours of continuous use (based on laboratory data). If the battery runs low, you can also use a power bank to continue operation.
Effective Communication Range:
Approximately 75 meters, though actual distance may be affected by water conditions.
Storage Capacity:
The Surface Transceiver has a 32GB TF card that can store approximately 320 hours of audio recordings.
Connection Recommendation:
Theoretically, there is no limit to the number of connections. However, to ensure orderly operation, it is recommended to connect no more than 5 Underwater Transceiver-Mini units simultaneously.
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